As part of continual service improvement activities, the following changes have been made to Change Management related email communications. All email notifications regarding the progress of change requests now automatically include the affected system or service in the short description. This means there is no longer a requirement to include the name of the affected […]
About Graham Morgan
Posts by Graham Morgan:
2018
Improvements to Outage Notifications
Recent improvements have been made to the way that Outages can be recorded in ServiceNow from resolved P1 & P2 Incidents and approved Changes. In both cases by right clicking on the resolved Incident & approved Change Request form header bars and selecting Create Outage, you are taken straight to the Outage form with all […]
2015
Replacement of the PowerPoint Service Support Guides
The current PowerPoint based Service Support Guides (SSGs) were originally introduced some 5 1/2 years ago, being stored in the Service Management area of SharePoint. Currently the Systems & Services CI record in the ServiceNow CMDB already stores a significant amount of the information held in an SSG e.g. Business Owner, Service Owner, Support Team, […]
Change & Configuration Enhancements
As part of the continual improvement of the Change & Configuration Module in ServiceNow, the following improvements/enhancements have been made:- The 5 Change Request types have been added to the Change module as links that automatically open a new change request with the correct change template overlaid. For specific Standard Changes the appropriate standard template […]
ServiceNow Change Enhancements
As part of the continual improvement of the Change Module in ServiceNow, the following improvements/enhancements have been made:- The Planned Start & End date fields have been moved to near the bottom of the right hand column on the main Change Request page and the Scheduling tab has been removed. This move enables these fields […]