As part of our continual service improvement of the ServiceNow platform the following enhancements have been made:-
- The ability of iSolutions staff to create Service Restart & Outage notices direct from the Incident, Problem or Change Request record as well as directly in the Outages form has been enabled.
- A calendar view of all the currently agreed At Risk and Infrastructure Maintenance Windows has been added to the Schedules section of the Change Module. Called Maintenance Windows Calendar, this will enable all iSolutions teams to easily see the periods where we have agreed maintenance windows in place.