Currently there is no Procurement/Contract information captured in a System or Servcice CI record. This has now been addressed as part of the process to make the ServiceNow System & Service CI record the single source of all information with the ultimate aim of doing away with the Service Handbook. This has been achieved as […]
configuration management
2017
Changes to the ServiceNow Systems & Services CI Record
Over that past few weeks a number of changes have been made to the Systems & Services CI Record form in ServiceNow in order to improve the information it can contain. Removal of a number of redundant fields and replacing all but one of the HTML ones with plain text fields to improve loading time. […]
2015
Replacement of the PowerPoint Service Support Guides
The current PowerPoint based Service Support Guides (SSGs) were originally introduced some 5 1/2 years ago, being stored in the Service Management area of SharePoint. Currently the Systems & Services CI record in the ServiceNow CMDB already stores a significant amount of the information held in an SSG e.g. Business Owner, Service Owner, Support Team, […]
Graham Morgan ⋅ change management, configuration management ⋅ No comments
Change & Configuration Enhancements
As part of the continual improvement of the Change & Configuration Module in ServiceNow, the following improvements/enhancements have been made:- The 5 Change Request types have been added to the Change module as links that automatically open a new change request with the correct change template overlaid. For specific Standard Changes the appropriate standard template […]
Graham Morgan ⋅ change management, configuration management ⋅ No comments