In order to take advantage of features available in ServiceNow we recently changed the way in which Service Restarts, both planned and unplanned, are reported.
Previously a Service Restart email template was completed and then emailed to the iSolutions-change-notify mailing list from which the Outages form in ServiceNow was completed by Service Management.
With the new process, the Outages form is completed directly by the person reporting the Service Restart and when submitted the Service Restart Notification email is sent out to the iSolutions-change-notify mailing list.