It’s been 16 days since the start of term. Here are some quick stats on Blackboard support and performance.
In the first 16 days of teaching 2016 iSolutions received 167 Blackboard tickets and 40% were related to inaccurate Banner data. This compares with 175 tickets in 2015 for the same period, where 35% related to inaccurate Banner data. The most common cause of tickets being raised due to inaccurate Banner data is where staff find that their faculties have not listed them in Banner as teaching courses.
The average ticket resolution time for Blackboard tickets in the first 16 days of term was 17 minutes, this compares very favourably with other elearning services:
|Service||Average Ticket resolution time HH:MM|
|BOB National TV||0:12|
|Panopto Lecture Capture||5:41|
Customers who raise Blackboard tickets can rest assured that their query will be dealt with as quickly as possible.
Performance and Usage
Page load time / Site Speed
In the first 16 days of term the Blackboard average page load time for soton.ac.uk domain users was 1.07 seconds.
In those 16 days there were 362,313 sessions, averaging 7 minutes 1 second in length. If combined that activity would account for 4.8 years of constant usage.
The busiest day of the first 16 days was 17 October with 19,809 users viewing 297,550 pages of content.
37% of users used Chrome, 20% Safari, 18% Edge, 15% IE, and 3.5% Firefox.
But there’s an interesting difference in how users of these browsers use Blackboard. Chrome users accounted for 48% of page views, Safari users accounted for 24%, Edge 11%, IE 8.6%, Firefox 5.5%.
In terms of OS usage for the first 16 days:
If we look at the versions of operating systems (top 10):
|Operating System||Operating System Version||Users|
So the majority of users (44.37%) are using Windows 10.