The RSS feature in Panopto allowed you to download videos for offline playback (that’s where you don’t need internet access). This feature is still available in the new look Panopto area of Blackboard, but has moved. More
Monthly Archives: September 2015
On 1 September 2015 Google withdrew support for NPAPI plugins such as Silverlight, Java, and Unity.
Services that use those technologies will no longer work with Google Chrome. The Microsoft Edge browser also does not support NPAPI plugins.
Below is a list of iSolutions services of which we are aware of an impact and how they will be affected.
We’ve been using Google Analytics (GA) to monitor our VLE service since July 2013. Whilst GA is used to monitor many University services the Blackboard team are the only one to share that information in the spirit of openness and fairness in a post-Snowden world.
We publish monthly reports that cover interesting elements of the data and make it freely available to all. This month we have dropped some sections and introduced some new ones.
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.