As part of continual service improvement activities, the following changes have been made to Change Management related email communications. All email notifications regarding the progress of change requests now automatically include the affected system or service in the short description. This means there is no longer a requirement to include the name of the affected […]
change management
2018
Improvements to Outage Notifications
Recent improvements have been made to the way that Outages can be recorded in ServiceNow from resolved P1 & P2 Incidents and approved Changes. In both cases by right clicking on the resolved Incident & approved Change Request form header bars and selecting Create Outage, you are taken straight to the Outage form with all […]
2015
Replacement of the PowerPoint Service Support Guides
The current PowerPoint based Service Support Guides (SSGs) were originally introduced some 5 1/2 years ago, being stored in the Service Management area of SharePoint. Currently the Systems & Services CI record in the ServiceNow CMDB already stores a significant amount of the information held in an SSG e.g. Business Owner, Service Owner, Support Team, […]
Change & Configuration Enhancements
As part of the continual improvement of the Change & Configuration Module in ServiceNow, the following improvements/enhancements have been made:- The 5 Change Request types have been added to the Change module as links that automatically open a new change request with the correct change template overlaid. For specific Standard Changes the appropriate standard template […]
ServiceNow Change Enhancements
As part of the continual improvement of the Change Module in ServiceNow, the following improvements/enhancements have been made:- The Planned Start & End date fields have been moved to near the bottom of the right hand column on the main Change Request page and the Scheduling tab has been removed. This move enables these fields […]
Approval Short Description
Previously when looking at your Approvals in the list view you wouldn’t be able to see the Short Description of the item (e.g. Change Request) that you were approving. This has now been added into the default list of columns when viewing the list. If you have customised the columns you see and would like […]
Change Tweaks in ServiceNow
Tweaks to the Change process in ServiceNow include: Comments are mandatory on Rejected Approvals Change Tasks must be completed before the Change can be closed Additional affected CIs will show the Change on their CI records Additional menu items “My Change Requests” & “My Groups Change Requests” have been added
Service Management newsletter – issue 6
The sixth issue of the Service Management newsletter can be found here: Service_Management_Team_Newsletter_Issue_6 This issue includes information regarding: Portal mock-ups – The next step for portal usability improvements Change module live – The latest ServiceNow module Interfacing – Linking ServiceNow with other applications How to …. – More hints and tips.
Service Management newsletter – issue 4
The forth edition of the Service Management newsletter can be found here: Newsletter_Issue_4_v1_1 This issue contains information regarding: Finance and ServiceNow – The benefits of using the system Superusers – The Support Guide reviewers Enhancements & Improvements –Reports, Change Module, Mobile and more External Resources – ServiceNow community knowledge How to… – More Hints & […]
Service Management Newsletter – issue 3
The third edition of the Service Management newsletter can be found here: Newsletter_Issue_3_d_final This newsletter contains information regarding: Change Management Module – In the pipeline and nearly ready. ServiceNow Support Guide – An update about current progress. Enhancements & Improvements – New alerts and other E&I. Mobile Interface – ServiceNow on the go. How to… […]