Topic 1: “visitors” and “residents”
Please read these brief notes and check out the links, before preparing and posting your answer to the set question. This document should be regarded as just the starting point of the discussion, and is not in itself a comprehensive list of sources.
The notion of ‘digital natives’ (young people who have grown up in the digital world and hence are supposedly expert users of technology) is often contrasted in the popular press with ‘digital immigrants’ (older people who struggle to master these new norms and behaviours). Digging a little deeper, however, tends to show that there is both expertise (and lack of it) at all age groups. And just because people might be proficient users of technology for social purposes, it does not necessarily follow that they are effective at using it for learning or to build their professional online profiles. This is where the digital ‘residents’ and ‘visitors’ framework adds more value over and above the simplistic digital native ideas.
From a marketing perspective, when deciding how best to interact with different groups of customers, it is clear that choosing channels based largely on the age of the customer is far too simplistic a process to be useful. Many different combinations of online and offline channels may need to be drawn upon, depending on the depth of knowledge the company can obtain about the online behaviour of its customers.
Think about yourselves as customers of various organisations for your own purchases, and as customers of your university for your learning. What types of interaction suit you best, and how has your own behaviour changed over time? Can you call yourselves digital “residents” or “visitors”, or perhaps something else entirely?
Question: Explain the concept of digital “visitors” and “residents” drawing upon your reading and your own online experiences to date in support of the points that you make.
Deadline for posting your answer to the set question is midnight (Singapore time) on 27/11
Deadline for posting your comments and reflective summaries midnight on 28/11
You will not be formally assessed on Topic 1 but you will get detailed individual feedback in exactly the same way as you will for the assessed topics 2 – 5. Please use this as an opportunity to get into the swing of how it all works, while adhering to the deadlines. (Remember that for topics 2-5 marks will be deducted for late posts.) The assessment criteria are detailed in the module Study Guide.
If you have any questions, please ask us. And if you find useful additional resources on this topic to share with the group, please do so using #MANG2049
Relevant articles/videos to get you started:
Tapscott, D. (2014) 5 ways talent management must change, World Forum Blog
White, D. S., & Cornu, A. L. (2011). Visitors and Residents: A new typology for online engagement. First Monday, 16(9).
A short blog post from Oxford University, gives a nice summary of the visitors and residents idea.
Our own research (a few years old now) into the visitors and residents debate