Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Would you like to embed information from Twitter into your Blackboard course?
Check out our new guide on our support website: http://www.southampton.ac.uk/isolutions/computing/elearn/blackboard/addtwitter.html
If you have any questions or feedback please send them to ServiceLine@soton.ac.uk
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community.
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We’re recently had a few calls regarding students and staff not having permission to see videos that are listed within the ‘Recorded Lectures’ tab on Blackboard. Often this is a cookies issue.
Firstly you should check to see if it is a cookies issue you are seeing.
Open the page http://coursecast.soton.ac.uk/Panopto/Pages/Sessions/List.aspx
Click on Sign In in the top right corner
Ensure that the menu that appears is set to “Sign in using Blackboard” and press Sign in
Log into Blackboard with your standard University username and password (note, if you are already logged into Blackboard you will not be asked for your username and password again)
You will then be redirected back to the website you were previously viewing.
If the top right corner still says Sign In then you have a cookies problem and should continue following the instructions below. If you can see your name then you are correctly logged in and the issue is that you do not have permission to view the video in question. Ask your tutor if you should have permission to see the video or contact ServiceLine.
To fix the problem you will need to clear the cookies on your browser.
More information: http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies#ie=ie-10
More information: https://support.google.com/chrome/answer/95582?hl=en
More information: http://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history
More information: https://support.apple.com/kb/ph17191?locale=en_US
The MySouthampton app has it’s own inbuilt analytics system similar to Google Analytics (GA) used on other MLE sites.
This screen shot data shows the amount of active users on a week by week basis. Comparing date points of 30th September 2012 with 30th September 2013, we have gone from 1,998 users in 2012 to 6,589 users this year.
The following screenshot shows the the amount and differences in operating systems (OS). There are currently 26,674 active users for the app, 20,830 of them use an Apple device to access the app.
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Google Analytics is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community.
For Panopto these stats are:
Click on more to read the rest of this post
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iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community.
More