iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
2015
“Recorded Sessions” – a new default menu item on new Blackboard courses from 9 January 2015
- Overview
- Approval
- How it will look
- What happens if a student clicks on the link and you are not using Panopto
- Why are we making this change?
Overview
From 9 January 2015 all newly created Blackboard courses will have a new menu item named “Recorded Sessions” which will link to any sessions recorded using Panopto Lecture Capture. This will reduce the number of steps needed to set your Blackboard course up to use Lecture Capture from ten steps to two steps.
Panopto Trends
Panopto has been within the University of Southampton for 4-5 years now, but it’s popularity has increased dramatically in the last 18 months or so. More
2014
Blackboard Analytics – November 2014
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – October 2014
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Our Flash media streaming service is being replaced by Panopto
If you’ve arrived at this page it is likely that we’ve processed one of your videos and are using this page to explain the transition from our Flash media streaming service to Panopto Unison.
Current process
If you’ve ever asked iSolutions to create a streaming video file in the past the process went like this: More
Virtual Learning at University of Southampton rated best in the Russell Group 2014
The iBarometer 2014 survey results are in and Virtual Learning at the University of Southampton is the best rated at Number 1 amongst Russell Group Universities, number 11 in the UK and number 13 in the world.
Blackboard Analytics – October 2014
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – September 2014
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.