Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
Blackboard offers a variety of features which grow with each upgrade. Many staff only use Blackboard to the extent of uploading their material and making their course available. Often “real life” then gets in the way and despite noble intentions time is not always found to explore some of the other features which could greatly enhance a course. As more and more features are added it can be hard to keep up and get a feel for “what’s possible”.
We thought it may be useful to provide a summary of features that some staff may not have used or even have been aware of before and show a list of useful features that do not involve simply adding content items, folders, and announcements. Each feature listed has a link to our step by step guide on how to use it.
More
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
Within the University of Southampton staff and students have access to a large number of services related to elearning. However not everyone knows what they are, what they do, nor where they can find instructions on how to use. We have put in the table below all the resources we can think of. This is limited to services provided by and supported by the University and does not include other services provided by third parties that anyone in the world could use such as Prezzi, Evernote, FreeMind etc.
More
Matthew Deeprose ⋅ Customer Service, Infrastructure ⋅ No comments
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
During the Blackboard Learning and Teaching Conference this year I gave an impromptu demonstration of a Blackboard course we use as part of our “Introduction to Blackboard” staff training course. This resulted in many enquiries about this course so I’m writing a short blog post for those who have asked for more information.
More
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments