Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Blackboard, Blackboard Analytics ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
The CampusM team (who develop MySouthampton) have supplied us with detailed information on why each Permission in the Android app store is needed.
Please note that the permissions model in Android 6 will change, and you will not need to agree to all the permissions up front. More
The new semester is now in full swing and as we start to get into Week 2 it’s worth reviewing how Blackboard has responded to the increased usage that a new semester brings particularly when one considers this year’s intake of new students is the highest ever.
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Blackboard, Blackboard Analytics ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, ITIL, Service Level Targets ⋅ No comments
The RSS feature in Panopto allowed you to download videos for offline playback (that’s where you don’t need internet access). This feature is still available in the new look Panopto area of Blackboard, but has moved. More
On 1 September 2015 Google withdrew support for NPAPI plugins such as Silverlight, Java, and Unity.
Services that use those technologies will no longer work with Google Chrome. The Microsoft Edge browser also does not support NPAPI plugins.
Below is a list of iSolutions services of which we are aware of an impact and how they will be affected.
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Matthew Deeprose ⋅ Blackboard, Panopto, Uncategorized ⋅ No comments
Although there are plenty of ways to add a Panopto video into Blackboard, in this post Graham Robinson shares his favourite. More