iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Blackboard
2013
Blackboard in the new data centre, what does it mean for me?
We recently migrated the University of Southampton Blackboard Virtual Learning Environment from the basement of the Maths Tower to the new iSolutions data centre which is located about 20 miles off campus.
This wasn’t a simple case of unplugging it, putting it in a white van, and driving it over, but a complex migration over the extended network into a brand new hardware setup running on a different operating system, using brand new storage and load balancers. You can find out more of the technical details in the tech team blog.
The average user doesn’t care about such topics however, so what benefit does the new infrastructure bring to the average student or member of staff of the University of Southampton?
Blackboard Analytics – November 2013
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – October 2013
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Blackboard Analytics – October 2013
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – September 2013
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
New Guide: Add a twitter widget to your Blackboard course
Would you like to embed information from Twitter into your Blackboard course?
Check out our new guide on our support website: http://www.southampton.ac.uk/isolutions/computing/elearn/blackboard/addtwitter.html
If you have any questions or feedback please send them to ServiceLine@soton.ac.uk
Blackboard Analytics – September 2013
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – August 2013
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – July 2013
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.