Following our article first post  https://blog.soton.ac.uk/mle/2013/12/17/blackboard-in-the-new-data-centre-what-does-it-mean-for-me/ looking at the direct impact to users following our migration to the new data centre we thought that our customers may also be interested in the benefits and features of the new data centre itself.  We spoke to Mike Powell the Data Centre Manager to find out more.
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Monthly Archives: February 2014
2014
Five Blackboard Tips for students and staff
Each month our Blackboard service is used by more than 24,000 members of the University. Â Less than 1% of those customers contact ServiceLine with a query about the Blackboard Virtual Learning Environment. Â Most of these queries can be answered by referring to our web pages. Â Those who do raise a ticket will usually find they have received a resolution very quickly. Â With this in mind here are some quick tips based on queries we have been receiving lately.
First look – Panopto with intergrated volume control
We’ve been taking a look at the next version of the Panopto Recorder application here in MLE Towers. You’ll be happy to know that it is familiar as ever, except for a small slider added below the audio monitor.
Previously, if your microphone was too loud or too quiet, you needed to open the Windows volume controls and find the levels to the microphone. We made this a little easier with the Panopto Pre-Launcher (the tick box that appears before the main Panopto application), but you’ll now find it built in.
A slider below the audio levels that turns the microphone volume up or down
Blackboard Summer Downtime 2014
Following the successful migration of Blackboard to the new data centre in December 2013, we are now looking ahead to the upgrade to the latest version of the Blackboard software which we will carry out this Summer 2014.
Information about the new features coming to Blackboard after we upgrade can be found here: Blackboard 2014.
Blackboard Analytics â January 2014
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – December 2013
iSolutions uses ITILÂ processes as part of its Service Management. Â We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. Â The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. Â We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.