Example of an Instagram feed embedded in Blackboard using the “Board” style.
2016
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – January 2016
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Blackboard Analytics – February 2016
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Automated enrolment options for “Arbitrary” Blackboard courses
Whilst the majority of Blackboard courses are automatically set up and integrated with Banner there are some occasions where colleagues wish to use Blackboard for a purpose for which there is no corresponding module in Banner. Such purposes could be providing extra study resources, employability support, administrative information, intra-subject resources and so on. We call such non-Banner courses “Arbitrary Courses” since they are set up per ad-hoc request.
Over time we have worked with colleagues who wanted to use these courses at a large scale, and who wished to have students automatically enrolled onto these Blackboard courses. We are now able to add staff or students onto such courses according to the following criteria:
- Department code
- Faculty code
- Staff or Student role
- Enrolment or instructorship on a specific module, or wildcard of module code / course number e.g.
- ENGL1*** modules
- ****2*** modules
- Combinations of the above
Blackboard Analytics – January 2016
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – December 2015
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Submitting Excel Files to TurnItIn – Our Tips
Excel files can be more complicated than Word documents due to the possibility of having multiple sheets, lookups, hidden sheets, and so on. When TurnItIn receives an Excel file it has to “understand” it in order to process it.
This can sometimes cause problems and so we have created a web page with guidance on successfully submitting Excel files to TurnItIn, you can read it here:
Advice on submitting Excel files to a TurnItIn assignment.
Blackboard Analytics – December 2015
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – November 2015
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.