Blackboard
2014
Virtual Learning at University of Southampton rated best in the Russell Group 2014
The iBarometer 2014 survey results are in and Virtual Learning at the University of Southampton is the best rated at Number 1 amongst Russell Group Universities, number 11 in the UK and number 13 in the world.
Matthew Deeprose ⋅ Blackboard, Customer Service ⋅ No comments
Blackboard Analytics – October 2014
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
Blackboard Analytics – August 2014
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – July 2014
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Blackboard, Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
Power Up: Get more out of Blackboard
Continue the new academic year and check if you have tried the features listed below – they may benefit your experience.
Matthew Deeprose ⋅ BB 2014, Blackboard, Random Tips ⋅ No comments
Blackboard Analytics – July 2014
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
Blackboard 2014 Upgrade – What do you need to know?
This weekend Blackboard will be upgraded to the latest version. A number of exciting new features will be available along with an updated interface. Initial load testing suggests our new Blackboard installation will be the fastest yet. This page summarises what staff and students at the University of Southampton need to know.
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Matthew Deeprose ⋅ BB 2014, Blackboard, Coming up, First look ⋅ No comments
First Look: Blackboard Retention Centre
Blackboard’s Retention Centre alerts instructors to students who meet rules that may indicate their educational experience is at risk.
Risk alerts are highlighted in Blackboard Global Navigation, so that instructors are made aware of such issues as soon as they login.
Matthew Deeprose ⋅ BB 2014, Blackboard, Coming up, First look ⋅ No comments
First Look: New Blackboard Assignment Features
When we upgrade Blackboard this summer a key benefit will be updates to the Blackboard Assignment Feature. While we also have TurnItIn available within Blackboard some customers also use the assignment feature that is built in to Blackboard. Blackboard has added some new aspects to this feature, namely online marking, delegated marking, anonymous marking and rubrics. Documentation on how to use these will be available following our upgrade. Below is a summary of the new features and how they look.
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Matthew Deeprose ⋅ BB 2014, Blackboard, Coming up, First look ⋅ 1 comment