iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
2018
Blackboard Analytics – December 2017
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
2017
Blackboard Analytics – November 2017
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – October 2017
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
Blackboard will be unavailable on Monday 18 December from 18:00 to 22:00 GMT
During the period 18:00 to 22:00 GMT on Monday 18 December 2017 users will be unable to access Blackboard. This is in order to carry out essential maintenance.
After the maintenance is complete there will be no immediate change to Blackboard.
Staff should read our more detailed information about why this maintenance is necessary and what changes will be happening in January on our elearning support website at the following page
Transition to new Blackboard Assignment rendering and annotation
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – September 2017
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
Blackboard Analytics – October 2017
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Blackboard Analytics – September 2017
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – August 2017
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
MLE Team member Matthew Deeprose recognised for expertise in education technology
Matthew Deeprose, Virtual Learning Environment Manager at the University, has become one of the first people in the UK to be recognised as Most Valuable Player or MVP, by education technology leader, Blackboard Inc.