Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Blackboard are performing data centre maintenance that will affect the use of the Blackboard mobile apps, namely:
Between 05:00 on July 23 and 07:00 on July 24 it will not be possible to
Those who have already set up logins and connections should be able to continue to use the apps, but will not receive push notifications. In any case the mobile apps should not be expected to provide full service during this time period. Inaccessibility may continue until network changes have been full propagated by DNS.
Standard access to Blackboard via https://blackboard.soton.ac.uk will be unaffected. Blackboard use by this route should be used in the event of any issues.
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
The upgrade will take place at iSolutions’ headquarters in Southampton City Centre.
Blackboard will be unavailable over the weekend of:
Saturday 25 June 2016
Sunday 26 June 2016
Monday 27 June 2016 (contingency day)
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iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
More
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.