After using Blackboard for more than a year you may find that your My Courses list becomes cluttered.
The “terms” feature will set your My Courses box to show your modules under groupings such as the Academic Year when the course was taught.
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Monthly Archives: August 2015
2015
Blackboard Analytics – July 2015
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
Mirroring tablets in CLS spaces
It’s been almost two years since we were asked how to mirror tablets in CLS spaces and until this point it’s been exceptionally difficult. Most devices presume you are on a home wifi network, or at least a corporate network where wireless and wired traffic can see either other.
Things are starting to improve on this front and there there are easy ways to get your content on the screen. More
Graham Robinson ⋅ Android, iPad, Non-University tools, Tablets ⋅ No comments
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – June 2015
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments