Within the University of Southampton staff and students have access to a large number of services related to elearning. However not everyone knows what they are, what they do, nor where they can find instructions on how to use. We have put in the table below all the resources we can think of. This is limited to services provided by and supported by the University and does not include other services provided by third parties that anyone in the world could use such as Prezzi, Evernote, FreeMind etc.
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Monthly Archives: May 2015
2015
Blackboard Analytics – April 2015
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – March 2015
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments