University of Southampton

Abstract

For students in healthcare practice placements, raising concerns about sub optimal or unethical care presents its own particular challenges. There are powerful motivational forces in effect that can mitigate against acting on this duty.

Additionally a student’s involvement in a serious adverse event can have a profound personal impact. Firstly, by the incident itself, and secondly by the manner in which the incident is managed
In this session Diane explores an innovative support service that was created for students within the Faculty of Health Sciences in an effort to contribute to the issues of promoting safety and quality of care ( the service was cited in the Clywyd Report[1] as an example of excellence in practice, and described as ‘Outstanding’ by the NMC.
Through an analysis of cases, the potential for developing personal moral resilience will be explored

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[1] A Review of the NHS Hospitals Complaints System: Putting Patients Back in the Picture. Final report

Right Honourable Ann Clwyd MP and Professor Tricia Hart ( 2013).

Biography

Diane is a lecturer in the Faculty of Health Sciences, University of Southampton. She is also the Faculty Lead for Supporting Students who are involved in Incidents in Practice. Following a career in nursing, she has gone on to specialise in Medical Law and Ethics and leads on the delivery of curricular content relating to medical law, human error, and patient safety across a range of undergraduate and post graduate programmes. In 2007 she developed a support service for students who wish to raise concerns arising in practice, or who have been directly involved with an adverse event. The service was cited as ‘outstanding’ by the NMC and recommended for dissemination nationally. It also featured in the 2013 Government Review of NHS Hospital Complaints as an example of excellence.

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