The MLE team performs many exam related tasks. For half of the team, Exam Periods are the busiest times of the year. More
Monthly Archives: January 2014
Blackboard Login Page Images – Contributions Welcome!
Our Blackboard login page often features images of the University of Southampton campuses. With four front end servers we use four different photos at any time. Which one you see depends on how busy each server is, you are always sent to the server which is least busy.
Blackboard Analytics – December 2013
Google Analytics and University of Southampton Blackboard service
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments
How can I share my Panopto recordings from one course with another?
One of the great things about Panopto is how secure the video is by default. Recording a lecture or presentation into your Blackboard course ensures that only the students and instructors on that course can see the video. However, sometimes you may have two or more similar courses and only wish to make a recording once.
This post will explain how record videos into one Panopto folder and for that folder to be visible to a second course.
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – November 2013
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Blackboard, Customer Service, Incidents, ITIL, Panopto, Service Level Targets, Service Requests, Streaming ⋅ No comments