Following feedback from users who find the 10,000 row export limit on ServiceNow generated reports to be too confining – particularly when exporting data for busy months, we have implemented a rule to increase the number of exportable rows from 10,000 to 20,000. If you notice any performance degradation as a result of exporting more […]
reporting
2016
Improvements to Staff Desktop Services reporting
As part of our ongoing project to improve incident categorisation and reporting, we first piloted using CMDB CI records instead of the arbitrary CSI list to categorise incidents. Following the success of this, and to allow for more granular reporting, we have introduced Service-specific ‘Action Codes’ to use when closing incidents to describe the nature […]
2015
Reporting
You can use ServiceNow to create and manage your own service delivery performance reports. Service Now reports can be lists, charts, or calendar-based views of data in a particular table. Reporting provides a number of benefits supporting activities within the business, such as: Multiple filtering criteria and the ability to produce in-depth reports Export information […]
Service Management Newsletter Issue 1
The first edition of the Service Management Newsletter can be found here: Newsletter_Issue_1 This newsletter contains information regarding: Reporting – A powerful tool for ServiceNow is now live Fixing defects – Patch to fix server-side memory issues and other fixes CMDB – A new tool for change management How to… – Improve your knowledge of […]