You can use ServiceNow to create and manage your own service delivery performance reports. Service Now reports can be lists, charts, or calendar-based views of data in a particular table.
Reporting provides a number of benefits supporting activities within the business, such as:
- Multiple filtering criteria and the ability to produce in-depth reports
- Export information in different formats, such as images (charts and diagrams) and documents (Excel and PDF)
- Flexible table views and pivot tables creation
- Save and retrieve your reports (MyReports)
- Access to a template library (Global Reports)
The Service Management Team (SMT) has visited key stakeholders in HR, Finance and IT to understand their needs, and has built a number of initial report templates. This is to help demonstrate how to build reports, and gives the business working examples to hit the ground running. There is also information about reports and step-by-step instructions on how to create and amend reports in the ServceNow Support Guide.