One issue of using the “My Work” and “My Group’s Work” lists was that the “Caller” for Incidents and the “Requested For” for Requests couldn’t be added as columns on the lists.
This has now been addressed through the creation of a new field – “On Behalf Of”. This takes the Caller, Requested For and other equivalent fields on other tables and merges them so they can be viewed as a single column in the list views. This has been requested since we went live with ServiceNow and has now been made possible through the recent Fuji upgrade.