Since the eForms first went live earlier in October, a number of small improvements have been made to the forms and the behaviour of these tickets to deliver further efficiencies.
- RITMs have been added to the global search option so the contents of requests can be searched for by using the search box in the top right.
- The assignment behaviour on RITMs has been adjusted to match Incidents (when Logged For changes the Assignment Group clears and when Assignment Group changes the Assigned To clears).
- The iSolutions survey link has been added to the emails sent to customers when RITMs are completed so we can receive feedback on these tickets.
If you have any feedback or ideas for further improvements, don’t hesitate to contact Service Management (itsm@soton.ac.uk)