As part of the continual improvement of the Change & Configuration Module in ServiceNow, the following improvements/enhancements have been made:-
- The 5 Change Request types have been added to the Change module as links that automatically open a new change request with the correct change template overlaid. For specific Standard Changes the appropriate standard template will still need to be overlaid.
- A check is now made when requesting the approvals for a Minor Normal Change Request to determine if the Business Owner is an iSolutions staff member or not. If it is a warning message is displayed and the requestor is given the option to continue in which case the iSolutions Business Owner will receive an approval request or to Cancel to allow the Requestor to remove the entry from the Business Owner field before submitting for approval.
- Links to the User Guides and Training Packs for both Change and Configuration have been added to their relevant ServiceNow module listings
- The TSM Backup structure has been added to the Configuration module and shows the filespaces, the servers on which they reside and the nodes that back them up.