iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
Customer Service
2019
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – January 2019
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
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Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – December 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
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Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
Using Panopto for Observed Simulated Practical Examinations (OSPE’s)
In the Nightingale building (B67) of the University of Southampton
During the summer of 2018 Level 2 of building 67 was transformed into a set of “Skills Laboratories” for the department of Health Sciences. A key service that iSolutions provides to these spaces is the ability to record activities via a Panopto solution. One such activity is the Observed Simulated Practical Examinations (or OSPE’s) for physiotherapy students who are on the cardio-vascular & respiratory pathways. These assessments are carried out in replica hospital wards and recreate what an on-call physiotherapist would expect to find when called out by the ward nurses for patients who need a physiotherapist’s care. Human models act the part of patients and are briefed with a real-life scenario and an experienced staff member will play the role of the ward nurse. At times a young woman will be playing the part an aging male patient with COPD. Bed notes and x-rays are available if relevant and the student will at times be subject to a pre-site phone call before being brought to the ward.
Dean Wall ⋅ Customer Service, First look, Panopto, Streaming, Technical, Uncategorized, Video ⋅ 1 comment
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – November 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
More
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
2018
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – October 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
More
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – September 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
More
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – August 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
More
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – July 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
More
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments
(How Well) Are You Being Served? E-Learning Services Ticket Resolution Stats – June 2018
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Incidents within a set target time measured in elapsed minutes.
More
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests ⋅ No comments