Excel files can be more complicated than Word documents due to the possibility of having multiple sheets, lookups, hidden sheets, and so on. When TurnItIn receives an Excel file it has to “understand” it in order to process it.
This can sometimes cause problems and so we have created a web page with guidance on successfully submitting Excel files to TurnItIn, you can read it here:
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community. Note that some data is from a smaller sample size and may not reflect 100% of users.
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Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics, Uncategorized ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents within a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Customer Service, Incidents, ITIL, Service Level Targets, Service Requests, Uncategorized ⋅ No comments