Google Analytics is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community.
For Panopto these stats are:
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Graham Robinson ⋅ Analytics, Panopto Analytics ⋅ No comments
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Blackboard, Customer Service, Incidents, ITIL, Panopto, Service Level Targets, Service Requests, Uncategorized ⋅ No comments
Google Analytics (GA) is turned on within a number of MLE sites including Blackboard and Panopto. In the interest of openness we will share a number of pieces of analytical data with the community.
More
Matthew Deeprose ⋅ Analytics, Blackboard, Blackboard Analytics ⋅ No comments