A new set of changes have been promoted in ServiceNow that address a number of small issues and feature requests made by customers over the last few months, specifically around the customer portal and the Call function. Â These include: When Calls are converted into Incidents there are now rules that will auto assign to Service […]
fixing defects
2015
Miscellaneous Fixes & Improvements – Short Description Spell Check & Group Management
An update has been promoted into ServiceNow that addresses a number of small issues or feature requests, including: Short Description now has spell check enabled, the same as the Description field. Short Description is now visible again on the portal view of tickets (had been hidden in error in a previous change). Contact Type […]
Service Management Newsletter – issue 2
The second edition of the Service Management Newsletter can be found here: Newsletter_Issue_2 This newsletter contains information regarding: Portal Usability –  A portal improvement based on user’s requirements Defects List – A new list of fixes Feature Areas: Testing – The purpose and importance of testing How to… – Improve your knowledge of ServiceNow functionality
Service Management Newsletter Issue 1
The first edition of the Service Management Newsletter can be found here: Newsletter_Issue_1 This newsletter contains information regarding: Reporting –  A powerful tool for ServiceNow is now live Fixing defects – Patch to fix server-side memory issues and other fixes CMDB – A new tool for change management How to… – Improve your knowledge of […]