Recent improvements have been made to the way that Outages can be recorded in ServiceNow from resolved P1 & P2 Incidents and approved Changes. In both cases by right clicking on the resolved Incident & approved Change Request form header bars and selecting Create Outage, you are taken straight to the Outage form with all […]
outages
2017
Outages – Amendments to the Form and related Notifications
Currently the Outages form and notification email does not accurately record power outages affecting our network infrastructure. Therefore in order to improve the information regarding power outages, the Outages form has been amended to include additional Types and fields for planned and unplanned power outages with a new power outage email notification created. In addition […]