In May, the Service Management Team will be focussing on a single activity – looking into every incident that is about to breach its SLA. There are six key reasons for us not being able to meet our standard five day SLA: Poor ticket management Issue is not an Incident (request or project) Lack […]
About Michael Shaw
Posts by Michael Shaw:
2017
Customer Personas @iSolutions
With an increasing focus on the student experience within the UoS and the drive for a more customer centric approach within iSolutions, the need to identify, understand and manage our customers is becoming increasingly important in order to develop and deliver exceptional customer experiences. A project team has been assembled to research, develop and deliver […]