In preparation for the development of a Service Catalogue in ServiceNow, the CSI structure has been adjusted to allow for CSIs to be automatically set by populating the “Configuration Item” field with a service.
As well as supporting this mapping, a number of changes have been made to the CSIs to address issues including redundancy and miscategorisation. Main changes include:
- Junk Mail > Junk Mail > Junk Mail removed
- “Other” option removed on Subcategories and Items
- Unlisted Faculty Applications have all been removed from each Faculty under Faculty Services
If you have any questions or issues around these changes or the future plan to move away from CSIs to the Service Catalogue for ticket logging, please don’t hesitate to contact Service Management.