The version of ServiceNow we have been using since going live last September, known as Eureka, has been superseded by a new version, Fuji, which was released earlier this year. This new version brings a series of enhancements and new features, as well as an updated interface. In order to keep our tool in step with the ServiceNow release cycle, we’ve been planning the upgrade of our version to Fuji over the last few months and are now ready to promote this update into our live environment.
For the majority of key business processes, including Incident logging and management, the processes should remain entirely unchanged so the impact on most users will be minimal. However, there will be a number of enhancements we will be phasing in following the upgrade that should improve some of these processes.
Fuji also includes some major improvements to key areas such as the KnowledgeBase – these improvements will be utilised in the new year to enhance the service we deliver.