iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Customer Service
2013
Do You Want to Stream Your Media? Check Out Our New Getting Started Guide!
Our streaming media service makes sharing large videos a breeze. We have recently created a page that takes you through the process of getting your media streamed step by step.
http://www.southampton.ac.uk/isolutions/essentials/media/getstarted.html
Matthew Deeprose ⋅ Customer Service, Streaming, Video ⋅ No comments
(How Well) Are You Being Served? Teaching Support Ticket Resolutions Stats – June 2013
iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Matthew Deeprose ⋅ Blackboard, Customer Service, Incidents, ITIL, Panopto, Service Level Targets, Service Requests ⋅ ITIL, Service Level Target, Statistics ⋅ No comments