iSolutions uses ITIL processes as part of its Service Management. We organise our processes in a way informed by ITIL, and provide reports on how well we met our stated aims. The main way that our users interact with us is through the Incidents and Service Requests they raise via ServiceLine. We have targets to resolve 90% of Service Requests and Incidents with a set target time measured in elapsed minutes.
Monthly Archives: October 2014
No, not that Blackboard, real blackboards.
Despite being in our fifth year with Panopto at the University there is something that we haveve really struggled with; capturing Blackboards. Of course we haveve always had options, Panopto ingests webcams, but the cable to a webcam is generally only one metre long. With an extension lead you might get four metres away from the computer at the front. More