{"id":4632,"date":"2018-09-05T11:05:19","date_gmt":"2018-09-05T11:05:19","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4632"},"modified":"2018-09-05T11:05:19","modified_gmt":"2018-09-05T11:05:19","slug":"improvements-to-the-url-redirect-form","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2018\/09\/05\/improvements-to-the-url-redirect-form\/","title":{"rendered":"Improvements to the URL Redirect Form"},"content":{"rendered":"<p>Changes have been made recently to the way URL Redirects and Vanity URL requests are submitted. Previously both of these were requested using a single complex form with no explanation to users on the difference between a URL redirect and a Vanity URL.<\/p>\n<p>We found this was causing confusion and resulted in phone calls to ServiceLine for advise causing extra workload. Between 1st May and 31st July 2018 59% of requests submitted resulted in a phone call to ServiceLine for advise and assistance.<\/p>\n<p>This form has now been split into two new forms :-<\/p>\n<ul>\n<li>Vanity URL form<\/li>\n<li>URL Redirect Form<\/li>\n<\/ul>\n<p>These forms now only request information related to that particular request rather than the user having to choose themselves what is appropriate and what isn&#8217;t. They also contain more user friendly information on what that type of request actually is so they can ensure they are submitting the correct form.<\/p>\n<p>Since this change has been made 8% of requests submitted resulted in a\u00a0phone call to ServiceLine for advise and assistance which i&#8217;m sure you will agree is a big reduction.<\/p>\n<p>These forms can be found on the ServiceLine Self Service Portal under \u2018IT Requests \u2019.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"themify_builder_content-4632\" data-postid=\"4632\" class=\"themify_builder_content themify_builder_content-4632 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>Changes have been made recently to the way URL Redirects and Vanity URL requests are submitted. Previously both of these were requested using a single complex form with no explanation to users on the difference between a URL redirect and a Vanity URL. We found this was causing confusion and resulted in phone calls to [&hellip;]<\/p>\n","protected":false},"author":82577,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4632","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/82577"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4632"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4632\/revisions"}],"predecessor-version":[{"id":4633,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4632\/revisions\/4633"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}