{"id":4461,"date":"2016-03-02T12:06:10","date_gmt":"2016-03-02T12:06:10","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4461"},"modified":"2016-11-02T12:07:04","modified_gmt":"2016-11-02T12:07:04","slug":"delegate-interface-improvements","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2016\/03\/02\/delegate-interface-improvements\/","title":{"rendered":"Delegate Interface Improvements"},"content":{"rendered":"<p>The Delegate interface in ServiceNow wasn&#8217;t satisfactory with no required fields, meaning people could submit blank delegations, a confused layout without clarity on what fields meant and some fields being visible that are not in use.<\/p>\n<p>We&#8217;ve now reordered the form to make the layout more intuitive, set some fields as mandatory, removed unused fields and added notes to some fields to provide more clarity on their function.<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4462\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate.jpg\" alt=\"delegate\" width=\"793\" height=\"190\" srcset=\"https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate.jpg 1407w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate-300x72.jpg 300w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate-768x184.jpg 768w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate-1024x245.jpg 1024w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate-1024x245-365x87.jpg 365w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/11\/Delegate-1024x245-920x220.jpg 920w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/a><\/p>\n<div id=\"themify_builder_content-4461\" data-postid=\"4461\" class=\"themify_builder_content themify_builder_content-4461 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>The Delegate interface in ServiceNow wasn&#8217;t satisfactory with no required fields, meaning people could submit blank delegations, a confused layout without clarity on what fields meant and some fields being visible that are not in use. We&#8217;ve now reordered the form to make the layout more intuitive, set some fields as mandatory, removed unused fields [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4461","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4461"}],"version-history":[{"count":3,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4461\/revisions"}],"predecessor-version":[{"id":4465,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4461\/revisions\/4465"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}