{"id":4414,"date":"2016-03-24T15:53:55","date_gmt":"2016-03-24T15:53:55","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4414"},"modified":"2016-06-16T08:00:45","modified_gmt":"2016-06-16T08:00:45","slug":"service-restart-notification","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2016\/03\/24\/service-restart-notification\/","title":{"rendered":"Service Restart Notification"},"content":{"rendered":"<p>In order to take advantage of features available in ServiceNow we recently changed the way in which Service Restarts, both planned and unplanned, are reported.<\/p>\n<p>Previously a Service Restart email template was completed and then emailed to the iSolutions-change-notify mailing list from which the Outages form in ServiceNow was completed by Service Management.<\/p>\n<p>With the new process, the Outages form is completed\u00a0directly by the person reporting the Service Restart and when submitted the Service Restart Notification email is sent out to the iSolutions-change-notify mailing list.<\/p>\n<div id=\"themify_builder_content-4414\" data-postid=\"4414\" class=\"themify_builder_content themify_builder_content-4414 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>In order to take advantage of features available in ServiceNow we recently changed the way in which Service Restarts, both planned and unplanned, are reported. Previously a Service Restart email template was completed and then emailed to the iSolutions-change-notify mailing list from which the Outages form in ServiceNow was completed by Service Management. With the [&hellip;]<\/p>\n","protected":false},"author":63613,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1001598],"tags":[],"class_list":["post-4414","post","type-post","status-publish","format-standard","hentry","category-change-management","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/63613"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4414"}],"version-history":[{"count":4,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4414\/revisions"}],"predecessor-version":[{"id":4419,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4414\/revisions\/4419"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}