{"id":4401,"date":"2016-01-11T14:23:50","date_gmt":"2016-01-11T14:23:50","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4401"},"modified":"2016-01-11T14:23:50","modified_gmt":"2016-01-11T14:23:50","slug":"on-behalf-of-field","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2016\/01\/11\/on-behalf-of-field\/","title":{"rendered":"&#8220;On Behalf Of&#8221; Field"},"content":{"rendered":"<p>One issue of using the &#8220;My Work&#8221; and &#8220;My Group&#8217;s Work&#8221; lists was that the &#8220;Caller&#8221; for Incidents and the &#8220;Requested For&#8221; for Requests couldn&#8217;t be added as columns on the lists.<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/01\/onbehalfof.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4402\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/01\/onbehalfof.jpg\" alt=\"onbehalfof\" width=\"266\" height=\"228\" srcset=\"https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/01\/onbehalfof.jpg 421w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/01\/onbehalfof-300x257.jpg 300w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2016\/01\/onbehalfof-365x313.jpg 365w\" sizes=\"auto, (max-width: 266px) 100vw, 266px\" \/><\/a><\/p>\n<p>This has now been addressed through the creation of a new field &#8211; &#8220;On Behalf Of&#8221;. \u00a0This takes the Caller, Requested For and other equivalent fields on other tables and merges them so they can be viewed as a single column in the list views. \u00a0This has been requested since we went live with ServiceNow and has now been made possible through the recent Fuji upgrade.<\/p>\n<div id=\"themify_builder_content-4401\" data-postid=\"4401\" class=\"themify_builder_content themify_builder_content-4401 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>One issue of using the &#8220;My Work&#8221; and &#8220;My Group&#8217;s Work&#8221; lists was that the &#8220;Caller&#8221; for Incidents and the &#8220;Requested For&#8221; for Requests couldn&#8217;t be added as columns on the lists. This has now been addressed through the creation of a new field &#8211; &#8220;On Behalf Of&#8221;. \u00a0This takes the Caller, Requested For and [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4401","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4401"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4401\/revisions"}],"predecessor-version":[{"id":4403,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4401\/revisions\/4403"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}