{"id":4388,"date":"2015-11-27T13:34:01","date_gmt":"2015-11-27T13:34:01","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4388"},"modified":"2015-12-18T13:34:44","modified_gmt":"2015-12-18T13:34:44","slug":"sla-reporting-in-qlikview","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/11\/27\/sla-reporting-in-qlikview\/","title":{"rendered":"SLA Reporting in Qlikview"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Although ServiceNow has a powerful suite of reporting tools, it&#8217;s limited in its capability of showing historical and comparative data, particularly in regards to SLAs. \u00a0To support SLA reporting, an interface has been set up between ServiceNow and Qlikview. \u00a0Two Qlkiview report sets have been created that show SLA achievement, a high level &#8220;Director&#8217;s Report&#8221; and a &#8220;Monthly Team Report&#8221;, which breaks down the data according to teams, individuals, categories, priorities and more. \u00a0An additional report has been created specifically around Presessional student data.<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4389\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview.png\" alt=\"Qlikview\" width=\"914\" height=\"480\" srcset=\"https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview.png 1219w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview-300x158.png 300w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview-1024x538.png 1024w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview-1024x538-365x192.png 365w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Qlikview-1024x538-920x483.png 920w\" sizes=\"auto, (max-width: 914px) 100vw, 914px\" \/><\/a><\/p>\n<p>These reports are directly accessible within ServiceNow under the Reports menu item or by typing &#8220;Qlikview&#8221; in the menu search. \u00a0Using the Qlikview capabilities of filtering and drilling down into the charts, these reports are powerful tools to gain an overview of SLA attainment. \u00a0Further development is planned for these and other reporting tools so if you have any ideas or queries, please let Service Management know.<\/p>\n<div id=\"themify_builder_content-4388\" data-postid=\"4388\" class=\"themify_builder_content themify_builder_content-4388 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>&nbsp; Although ServiceNow has a powerful suite of reporting tools, it&#8217;s limited in its capability of showing historical and comparative data, particularly in regards to SLAs. \u00a0To support SLA reporting, an interface has been set up between ServiceNow and Qlikview. \u00a0Two Qlkiview report sets have been created that show SLA achievement, a high level &#8220;Director&#8217;s [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4388","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4388"}],"version-history":[{"count":2,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4388\/revisions"}],"predecessor-version":[{"id":4391,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4388\/revisions\/4391"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}