{"id":4382,"date":"2015-10-16T11:51:54","date_gmt":"2015-10-16T11:51:54","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4382"},"modified":"2015-12-18T12:03:49","modified_gmt":"2015-12-18T12:03:49","slug":"isolutions-csi-changes","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/10\/16\/isolutions-csi-changes\/","title":{"rendered":"iSolutions CSI Changes"},"content":{"rendered":"<p>In preparation for the development of a Service Catalogue in ServiceNow, the CSI structure has been adjusted to allow for CSIs to be automatically set by populating\u00a0the &#8220;Configuration Item&#8221; field with a service.<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4383\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI.png\" alt=\"CSI\" width=\"1029\" height=\"155\" srcset=\"https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI.png 1162w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI-300x45.png 300w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI-1024x154.png 1024w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI-1024x154-365x55.png 365w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/CSI-1024x154-920x138.png 920w\" sizes=\"auto, (max-width: 1029px) 100vw, 1029px\" \/><\/a><\/p>\n<p>As well as supporting this mapping, a number of changes have been made to the CSIs to address issues including redundancy and miscategorisation. \u00a0Main changes include:<\/p>\n<ul>\n<li><strong>Junk Mail<\/strong> &gt; Junk Mail &gt; Junk Mail removed<\/li>\n<li>\u201c<strong>Other<\/strong>\u201d option removed on Subcategories and Items<\/li>\n<li><strong>Unlisted Faculty Applications<\/strong> have all been removed from each Faculty under Faculty Services<\/li>\n<\/ul>\n<p>If you have any questions or issues around these changes or the future plan to move away from CSIs to the Service Catalogue for ticket logging, please don&#8217;t hesitate to contact Service Management.<\/p>\n<div id=\"themify_builder_content-4382\" data-postid=\"4382\" class=\"themify_builder_content themify_builder_content-4382 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>In preparation for the development of a Service Catalogue in ServiceNow, the CSI structure has been adjusted to allow for CSIs to be automatically set by populating\u00a0the &#8220;Configuration Item&#8221; field with a service. As well as supporting this mapping, a number of changes have been made to the CSIs to address issues including redundancy and [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4382","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4382"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4382\/revisions"}],"predecessor-version":[{"id":4384,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4382\/revisions\/4384"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}