{"id":4372,"date":"2015-09-25T12:00:46","date_gmt":"2015-09-25T12:00:46","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4372"},"modified":"2015-12-17T10:32:25","modified_gmt":"2015-12-17T10:32:25","slug":"resourcelink-interface-line-manager-information","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/09\/25\/resourcelink-interface-line-manager-information\/","title":{"rendered":"Resourcelink Interface &#8211; Line Manager Information"},"content":{"rendered":"<p>To support the development of a suite of eForms in\u00a0the HR tenancy for things like Contractual Changes and Absence Requests, an interface has been set up between ServiceNow and Resourcelink.<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4373\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager.png\" alt=\"Manager\" width=\"1255\" height=\"240\" srcset=\"https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager.png 1255w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager-300x57.png 300w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager-1024x196.png 1024w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager-1024x196-365x70.png 365w, https:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/12\/Manager-1024x196-920x176.png 920w\" sizes=\"auto, (max-width: 1255px) 100vw, 1255px\" \/><\/a><\/p>\n<p>This brings information such as post data, departmental and role hierarchy, and management and direct report information into ServiceNow that is visible to HR members and that can be utilised when processing tickets. \u00a0This doesn&#8217;t just benefit HR though. \u00a0Other departments can begin to utilise the line manager information in requests that require line manager authorisation. \u00a0This can be built into automated workflows so a ticket automatically requests line manager authorisation before it assigns to the fulfiller team to action it.<\/p>\n<div id=\"themify_builder_content-4372\" data-postid=\"4372\" class=\"themify_builder_content themify_builder_content-4372 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>To support the development of a suite of eForms in\u00a0the HR tenancy for things like Contractual Changes and Absence Requests, an interface has been set up between ServiceNow and Resourcelink. This brings information such as post data, departmental and role hierarchy, and management and direct report information into ServiceNow that is visible to HR members [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4372","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4372"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4372\/revisions"}],"predecessor-version":[{"id":4374,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4372\/revisions\/4374"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}