{"id":4366,"date":"2015-12-01T09:52:26","date_gmt":"2015-12-01T09:52:26","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4366"},"modified":"2016-06-16T08:01:19","modified_gmt":"2016-06-16T08:01:19","slug":"replacement-of-the-powerpoint-service-support-guides","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/12\/01\/replacement-of-the-powerpoint-service-support-guides\/","title":{"rendered":"Replacement of the PowerPoint Service Support Guides"},"content":{"rendered":"<p>The current PowerPoint based Service Support Guides (SSGs) were originally introduced some 5 1\/2 years ago, being stored in the Service Management area of SharePoint. Currently the Systems &amp; Services CI record in the ServiceNow CMDB already stores a significant amount of the information held in an SSG e.g. Business Owner, Service Owner, Support Team, Technical owners, and Infrastructure diagram via the Business Service Mapping feature. As a result of a review of the location of service support information, it makes sense to store all such information, including Service Handbooks, in one place.<\/p>\n<p>With effect from Monday 30 November all service support information are now captured in the relevant System &amp; Service CI record and all the published SSGs are being progressively migrated to their relevant CI records over the coming weeks.<\/p>\n<p>Going forward a completed Service Support Guides template and Service Handbook must be attached to all change requests for Go Live or significant upgrades.\u00a0 A link to the Service Support guide template has been added to the User Documents section of the ServiceNow Change module and a new Go Live change request link added to the New Change section of the Change module.<\/p>\n<div id=\"themify_builder_content-4366\" data-postid=\"4366\" class=\"themify_builder_content themify_builder_content-4366 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>The current PowerPoint based Service Support Guides (SSGs) were originally introduced some 5 1\/2 years ago, being stored in the Service Management area of SharePoint. Currently the Systems &amp; Services CI record in the ServiceNow CMDB already stores a significant amount of the information held in an SSG e.g. Business Owner, Service Owner, Support Team, [&hellip;]<\/p>\n","protected":false},"author":63613,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1001598,1019154],"tags":[],"class_list":["post-4366","post","type-post","status-publish","format-standard","hentry","category-change-management","category-configuration-management","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/63613"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4366"}],"version-history":[{"count":3,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4366\/revisions"}],"predecessor-version":[{"id":4387,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4366\/revisions\/4387"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}