{"id":4345,"date":"2015-08-07T10:16:15","date_gmt":"2015-08-07T10:16:15","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=4345"},"modified":"2015-09-11T10:57:51","modified_gmt":"2015-09-11T10:57:51","slug":"miscellaneous-fixes-improvements-short-description-spell-check-group-management","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/08\/07\/miscellaneous-fixes-improvements-short-description-spell-check-group-management\/","title":{"rendered":"Miscellaneous Fixes &amp; Improvements &#8211; Short Description Spell Check &amp; Group Management"},"content":{"rendered":"<p>An update has been promoted into ServiceNow that addresses a number of small issues or feature requests, including:<\/p>\n<ul>\n<li>Short Description now has spell check enabled, the same as the Description field.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4346 alignleft\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/09\/Misc1.png\" alt=\"Misc1\" width=\"166\" height=\"35\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Short Description is now visible again on the portal view of tickets (had been hidden in error in a previous change).<\/li>\n<li>Contact Type no longer changes to Email if the Logged For on a ticket changes. \u00a0The Contact Type should remain constant across the ticket&#8217;s lifecycle. \u00a0This change has also meant that all Contact Types are visible regardless of Logged For so they can remain consistent if the Logged For changes.<\/li>\n<li>Managers can now add and remove members in the groups that they are set as the Group Manager.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/09\/Misc2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4347\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/09\/Misc2.png\" alt=\"Misc2\" width=\"158\" height=\"92\" \/><\/a><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/09\/Misc3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4348\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/09\/Misc3.png\" alt=\"Misc3\" width=\"184\" height=\"93\" \/><\/a><\/p>\n<div id=\"themify_builder_content-4345\" data-postid=\"4345\" class=\"themify_builder_content themify_builder_content-4345 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>An update has been promoted into ServiceNow that addresses a number of small issues or feature requests, including: Short Description now has spell check enabled, the same as the Description field. &nbsp; Short Description is now visible again on the portal view of tickets (had been hidden in error in a previous change). Contact Type [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1001272,1019151],"tags":[],"class_list":["post-4345","post","type-post","status-publish","format-standard","hentry","category-fixing-defects","category-improvements","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=4345"}],"version-history":[{"count":2,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4345\/revisions"}],"predecessor-version":[{"id":4350,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/4345\/revisions\/4350"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=4345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=4345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=4345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}