{"id":2401,"date":"2015-07-06T14:26:56","date_gmt":"2015-07-06T14:26:56","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=2401"},"modified":"2015-07-06T14:26:56","modified_gmt":"2015-07-06T14:26:56","slug":"problem-task-improvements","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/07\/06\/problem-task-improvements\/","title":{"rendered":"Problem Task Improvements"},"content":{"rendered":"<p>As part of the focus on Problem process improvements (more info <a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/06\/25\/major-incident-and-problem-follow-up-actions\/\" target=\"_blank\">here<\/a>), including the use of Problem Tasks, improvements have been made to bring Problem Tasks in line with Incident Tasks. \u00a0This includes ensuring updates on the Task are added to the activity log of the Problem, as well as updating the Problem when Tasks are closed.<\/p>\n<div id=\"themify_builder_content-2401\" data-postid=\"2401\" class=\"themify_builder_content themify_builder_content-2401 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>As part of the focus on Problem process improvements (more info here), including the use of Problem Tasks, improvements have been made to bring Problem Tasks in line with Incident Tasks. \u00a0This includes ensuring updates on the Task are added to the activity log of the Problem, as well as updating the Problem when Tasks [&hellip;]<\/p>\n","protected":false},"author":97582,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2401","post","type-post","status-publish","format-standard","hentry","category-uncategorized","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97582"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=2401"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2401\/revisions"}],"predecessor-version":[{"id":2402,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2401\/revisions\/2402"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=2401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=2401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=2401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}