{"id":2362,"date":"2015-05-29T08:13:11","date_gmt":"2015-05-29T08:13:11","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=2362"},"modified":"2015-05-29T08:14:35","modified_gmt":"2015-05-29T08:14:35","slug":"application-menu-changes","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/05\/29\/application-menu-changes\/","title":{"rendered":"Application Menu Changes"},"content":{"rendered":"<p>The Application Menu on the left side of the interface has been tidied up and adjusted to make menu items clearer and more useful.<\/p>\n<p>A self-service application has been added that replicates some functionality of the customer portal, allowing all users to see their own tickets in the main interface.\u00a0 It also includes a link to the Support Guide.<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/05\/11.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2363\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/05\/11.jpg\" alt=\"1\" width=\"186\" height=\"205\" \/><\/a><\/p>\n<p>The Service Desk application has been overhauled to make it easier to navigate and use.\u00a0 The Calls and Unassigned ticket sections have been grouped to represent the Inbox used primarily by Service Desk.\u00a0 A Users &amp; Groups section has been added to easily find users in the system, as well as access the different fulfiller groups and their members, which will be particularly useful for setting Dispatchers.\u00a0 The SLA menu items have been renamed to avoid confusion with the My Work and My Group\u2019s Work sections.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2364\" src=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/05\/21.jpg\" alt=\"2\" width=\"173\" height=\"259\" \/><\/p>\n<p>There have been a number of other small changes to many of the remaining menu items, from changes to title wording to the logic used in lists.\u00a0 Additionally, some unused applications have been removed (e.g. StartIT, Time Cards).<\/p>\n<div id=\"themify_builder_content-2362\" data-postid=\"2362\" class=\"themify_builder_content themify_builder_content-2362 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>The Application Menu on the left side of the interface has been tidied up and adjusted to make menu items clearer and more useful. A self-service application has been added that replicates some functionality of the customer portal, allowing all users to see their own tickets in the main interface.\u00a0 It also includes a link [&hellip;]<\/p>\n","protected":false},"author":97547,"featured_media":2365,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1019151,1003202,1001947],"tags":[],"class_list":["post-2362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvements","category-servicenow","category-support-guide","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97547"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=2362"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2362\/revisions"}],"predecessor-version":[{"id":2366,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2362\/revisions\/2366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media\/2365"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=2362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=2362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=2362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}