{"id":2303,"date":"2015-03-29T10:25:10","date_gmt":"2015-03-29T10:25:10","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=2303"},"modified":"2015-05-11T13:11:12","modified_gmt":"2015-05-11T13:11:12","slug":"service-management-newsletter-issue-8","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/03\/29\/service-management-newsletter-issue-8\/","title":{"rendered":"Service Management newsletter &#8211; issue 8"},"content":{"rendered":"<p>The eighth issue of the Service Management newsletter can be found here:<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/05\/Newsletter_Issue_8_v1_1.docx\">Newsletter_Issue_8_v1_1<\/a><\/p>\n<p>This\u00a0issue includes information regarding:<\/p>\n<ul>\n<li><strong>Wessex NETSCC<\/strong> \u2013 Another department benefiting from ServiceNow.<\/li>\n<li><strong>Enhancements &amp; improvements<\/strong> \u2013 SLA Due Calculation<\/li>\n<li><strong>Surveys<\/strong> \u2013 Finding out what users think of our services.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div id=\"themify_builder_content-2303\" data-postid=\"2303\" class=\"themify_builder_content themify_builder_content-2303 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>The eighth issue of the Service Management newsletter can be found here: Newsletter_Issue_8_v1_1 This\u00a0issue includes information regarding: Wessex NETSCC \u2013 Another department benefiting from ServiceNow. Enhancements &amp; improvements \u2013 SLA Due Calculation Surveys \u2013 Finding out what users think of our services. &nbsp;<\/p>\n","protected":false},"author":97547,"featured_media":2305,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[519290,1003202],"tags":[],"class_list":["post-2303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter","category-servicenow","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97547"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=2303"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2303\/revisions"}],"predecessor-version":[{"id":2306,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2303\/revisions\/2306"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media\/2305"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=2303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=2303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=2303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}