{"id":2299,"date":"2015-03-20T10:21:59","date_gmt":"2015-03-20T10:21:59","guid":{"rendered":"http:\/\/blog.soton.ac.uk\/servicemanagement\/?p=2299"},"modified":"2015-05-11T13:10:10","modified_gmt":"2015-05-11T13:10:10","slug":"service-management-newsletter-issue-7","status":"publish","type":"post","link":"https:\/\/blog.soton.ac.uk\/servicemanagement\/2015\/03\/20\/service-management-newsletter-issue-7\/","title":{"rendered":"Service Management newsletter &#8211; issue 7"},"content":{"rendered":"<p>The seventh Service Management newsletter can be found here:<\/p>\n<p><a href=\"http:\/\/blog.soton.ac.uk\/servicemanagement\/files\/2015\/05\/Newsletter_Issue_7_final.docx\">Newsletter_Issue_7_final<\/a><\/p>\n<p>This issue contains information regarding:<\/p>\n<ul>\n<li><strong>Remedy database <\/strong><strong>\u2013<\/strong>Old tickets available for referencing.<\/li>\n<li><strong>The service development journey <\/strong><strong>\u2013<\/strong>Visual guide for future projects.<\/li>\n<li><strong>Enhancements &amp; improvements<\/strong><\/li>\n<li><strong>Feature area <\/strong><strong>\u2013<\/strong> ServiceNow in Numbers.<\/li>\n<li><strong>How to\u2026 <\/strong>\u2013 More hints &amp; tips.<\/li>\n<\/ul>\n<div id=\"themify_builder_content-2299\" data-postid=\"2299\" class=\"themify_builder_content themify_builder_content-2299 themify_builder themify_builder_front\">\n\t\t<\/div>\n<!-- \/themify_builder_content -->","protected":false},"excerpt":{"rendered":"<p>The seventh Service Management newsletter can be found here: Newsletter_Issue_7_final This issue contains information regarding: Remedy database \u2013Old tickets available for referencing. The service development journey \u2013Visual guide for future projects. Enhancements &amp; improvements Feature area \u2013 ServiceNow in Numbers. How to\u2026 \u2013 More hints &amp; tips.<\/p>\n","protected":false},"author":97547,"featured_media":2301,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[519290,1003202],"tags":[],"class_list":["post-2299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter","category-servicenow","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author"],"_links":{"self":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/users\/97547"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/comments?post=2299"}],"version-history":[{"count":1,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2299\/revisions"}],"predecessor-version":[{"id":2302,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/posts\/2299\/revisions\/2302"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media\/2301"}],"wp:attachment":[{"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/media?parent=2299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/categories?post=2299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.soton.ac.uk\/servicemanagement\/wp-json\/wp\/v2\/tags?post=2299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}